Feedback & Customer Care

LendLab is committed to delivering unparalleled customer service and tailored solutions that exceed your expectations. We're not just keen to meet your needs; we aim to surpass them. We thrive on customer input to continuously fine-tune our offerings and service. If you think we've missed the mark, we're all ears. Share your feedback—it's vital to us.

Here's How to Reach Out:

Feedback Manager Contact Details:

Email: Direct your concerns to feedback@lendlab.com.au

Phone: Speak directly with our Feedback Manager at (03) 9468 8200

Mail: Pen your thoughts to:

The Feedback Manager
G.10, 7 Ormond Blvd,
Bundoora, VIC 3083

Swift Resolution—Our Commitment:

While many concerns are resolved immediately, some may require up to 45 business days for thorough investigation. Should we need more time, we'll keep you in the loop, explaining the delay and setting a new decision deadline.

Still Not Content?

If you're not pleased with how we've handled your complaint, you can escalate the matter to AFCA or our regulator ASIC at no extra charge.

We're determined to make things right and ensure your experience with LendLab is nothing short of exceptional.